Sabre has earned IATA certification as One Order-capable for flight transactions, making its passenger service system (PSS) the first to reach that designation.  

One Order is an IATA-backed IT initiative under which airlines will consolidate a passenger's personal information and purchases (fare and ancillaries) within a single record. 

That will be a major simplification from the current ecosystem. At present, when a customer books a ticket, the airline creates the passenger name record (PNR) document familiar to travel agents, which houses information such as the traveler's identity and itinerary. The PNR does not record payment information, however; that's the function of the e-ticket, which is issued at the time of purchase. 

In addition, if a flyer purchases an ancillary product, such as an assigned seat, it too is recorded separately in what is known as an electronic miscellaneous document (EMD).

A manifestation of the current complexity is that the average airline ticket contains multiple reservation codes. In a One Order world, there would be just one confirmation code, making problem-solving for both agents and passengers simpler.

Thus far, the Sabre PSS is only One Order-enabled for the purchase of air tickets, said Rodrigo Celis, Sabre's senior vice president of commercial solutions. Enablement of ancillary airline purchases will be next, though he didn't say when that would happen. 

To take advantage of the new offering, Sabre's airline clients must make significant changes to their own back-end systems. That's especially true for legacy airlines, which are still working through processes established well before the onset of the digital era, when paper tickets were necessary. 

Celis declined to say if Sabre has any airline trial partners for its One Order capability.

"There's a lot of interest from our customers from an airline perspective. They want to simplify and improve the passenger experience," he said. 

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