Seabourn is using a virtual-reality training application from Pixvana to solve the problem of how to train waitstaff in a realistic off-ship environment.

The two companies said Pixvana's interactive VR training video enables new Seabourn employees to master the 105-table main dining room on Seabourn's latest ships without access to the actual room.

"A major hurdle to staff training is the fact that the ship is almost always in full operation, with the dining room perpetually occupied with either customers or the cleaning crew," said Rocky Sudlesky, lead specialist for Seabourn fleet learning and development. "Finding a window of time to manually train new employees was both cumbersome and inefficient."

Using VR goggles saves time and money, Sudlesky said, and provides staff with an engaging way to learn.

Pixvana created 26 service scenarios that can be downloaded to any Oculus Go headset in the highest resolution, ready to be accessed on demand. 

"We believe there's huge potential for immersive learning in the corporate world," said Pixvana COO Rachel Lanham, adding that Seabourn's use of the technology puts it in the vanguard of VR adoption for training.


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