2015 sales: $5.1 billion
Employees: Not disclosed
Previous ranking: 3* (combined with American Express Global Business Travel in 2015)
World Financial Center
200 Vesey St.
New York, NY 10285
T (212) 640-2000
Website Executives
EVP: Claire Bennett
VP, REPRESENTATIVE NETWORK & STRATEGIC PARTNERSHIPS: Yana Gutierrez
VP, STRATEGIC PARTNERSHIPS: Allison Beer
2015 Developments
Continued integration as one global organization that delivers cross-continental and localized service to provide card members with services, programs and benefits.
In focus on millennial travelers, launched Personalized Travel Service for the Premier Rewards Gold Card, providing access to travel professionals.
Launched "Journeymakers" campaign to celebrate 100 years in travel; it features travel stories from consumers.
Commissioned the Futures Co. to conduct a comprehensive survey of more than 1,000 consumers on their attitudes toward travel.
Integrated Fine Hotels & Resorts and the Hotel Collection into AmexTravel.com to enable customers to more easily see the benefits associated with these programs.
Introduced Online Travel credits as a new benefit for Platinum and Gold Card members; these credits are used to contribute to the partial or full payment of travel booked through Travel & Lifestyle Services online.
Company Facts
Publicly held
Looking ahead
Continuing global transformation through rollout of integrated systems, tools and platforms for consultants.
Focus on delivering one global customer service experience for all card members, regardless of location.
Adding over 100 properties to the Fine Hotels & Resorts program.
Continued focus on digital engagement and enhancement.
Adding concierge consultants to focus on a variety of premium cardmember needs.