23 | Adelman Travel

Adelman Travel
2019 sales: $675 million
Employees: 280
Previous ranking: 23

6980 N. Port Washington Road
Milwaukee, WI 53217
T (414) 352-7600
Website

Executives

CEO: Andrew McGraw
PRESIDENT/COO: Steve Cline
CFO: Michelle De Witt Bugajski
SVP, CORPORATE SALES: Mike Collins
SVP, PARTNER SOLUTIONS: Angela Abbate
SVP, CUSTOMER EXPERIENCE: Debbie Westlake

2019 Developments

Acquired by BCD Travel and operates as a fully independent company.

Introduced MyGarage, a full-day consulting engagement that analyzes customers' travel programs and looks for potential savings.

Introduced Infinite Search Plus, which searches for lower airfares and hotel rates through proprietary technology and automatically rebooks and retickets.

Partnered with PANA platform for recruitment and guest travel.

Upgraded Ava mobile app and added microsafety scores using artificial intelligence.

Company Facts

A diversified business process outsourcer specializing in travel and expense management.

ARC sales of $450 million.

Works with 27 independent contractors.

88% of sales from business, 10% leisure, 2% other.

Member of Signature Travel.

Subsidiary of BCD Travel.

Looking Ahead

Introduction of Ava Desktop, a complementary solution to Ava mobile app geared toward travel arrangers.

New and improved Hotel Attach technology for overnight hotel bookings without hotel stays. Identifies hotel options using AI to meet preference and policy.

Improved Customer Experience incorporating voice, digital/online, email, chat and text messaging, with the focus being on the experience of the traveler and travel arranger.

Comments

BACK TO POWER LIST


JDS Travel News JDS Viewpoints JDS Africa/MI