41 | Balboa Travel

Balboa Travel
2019 sales: $257.4 million
Employees: 160
Previous ranking: 44

5414 Oberlin Drive, Suite 300
San Diego, CA 92121
T (858) 678-3300
Website

Executives

CHAIRMAN: Jose "Joe" da Rosa
PRESIDENT/CEO: Denise Jackson
COO: John Cruse
SVP, STRATEGIC SOLUTIONS: Stephen Thomas-Schulere
SVP, FINANCE AND INFORMATION TECHNOLOGY: Bill Russell
SVP, GLOBAL ACCOUNT MANAGEMENT: Colleen Hagg
SVP, LEISURE AND GLOBAL HOTEL PARTNERSHIPS: Mark Simoes

2019 Developments

Made considerable investments in sales team, resulting in solid growth.

Launched new website with additional focus on engagement.

Implemented a data analytics product to assist clients in evaluating the effectiveness and performance of their travel program through strong benchmarking.

Launched a dynamic trip management program that facilities fulfillment for hotel sourcing.

Company Facts

National travel management company with global clients; also manages meetings and events, leisure travel and hosting technology projects and travel advisors.

ARC sales of $169.8 million.

$455,000 in sales from four hosted agents.

92% of sales from business, 3% leisure, 5% other.

BCD Travel affiliate.

Member of Virtuoso, ASTA-Corporate Advisory Council.

Privately held; owned by Jose da Rosa, Denise Jackson and John Cruse.

Looking Ahead

Adjusting to cope with the ramifications of Covid-19.

Focusing on improving every aspect of its business and partnering with leading-edge technology providers.

Focusing on 24/7 traveler engagement through AI and new service touchpoints like SMS and chat.

Being competitively positioned to move forward as travel demand returns.

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