2019 sales: $5.34 billion
Employees: 4,200
Previous ranking: 11
135 W. 50th St., Suite 500
New York, NY 10020
T (646) 738-7813
Website Executives
CEO: Sam S. Jain
CO-CEO: Werner Kunz-Cho
CFO: Glenn Cusano
CHIEF TECHNOLOGY OFFICER: Harsh Sood
CHIEF INFORMATION OFFICER: Eric Craig
CHIEF MARKETING OFFICER: Brijen Rajput
CHIEF HUMAN RESOURCES OFFICER: Rahul Kumar
SVP/GENERAL COUNSEL: Li Reilly
2019 Developments
Built machine learning algorithms to personalize customer experience.
Launched recommended flight API for customers.
Built price predictor for customers.
Mobile went to React.JS platform, which improved conversion rate by 10%.
Upgraded technology stack to .net core to reduce search speed and improve conversion rates.
Launched several self-help tools to improve customer experience.
Redesigned experience on IOS and Android mobile apps to provide a fast and sleek user interface.
Expanded portfolio of fusion fares.
Company Facts
Direct sales of travel products to consumers.
ARC sales of $3.17 billion.
93% of sales from leisure, 7% business.
Owns Fareportal Group USA ($4.8 billion), Royal Scenic Canada ($509.9 million), Dukes Court Travel UK ($19 million) and ConsoTravel Mexico ($9.3 million).
Privately held; Sam S. Jain is majority shareholder.
Looking Ahead
Will expand automated features by fully automating all customer requests, such as cancellations, refund requests, exchanges, etc.
Will launch proprietary chatbot for travel intelligence.
Will expand the application of data science methodologies to create unique content to generate savings for customers.
Will focus on global expansion, following recent expansion of corporate facilities in Mexico and India.