8 | American Express Travel

American Express Travel
2019 sales: $6.93 billion
Employees: 5,500
Previous ranking: 8

World Financial Center 200 Vesey St.
New York, NY 10285
T (212) 640-2000
Website

Executives

PRESIDENT: Audrey Hendley

2019 Developments

Uplifted air and lodging program value and implemented new booking options for card members: Reimagined and relaunched the International Airline Program. It provides platinum card members and up to seven guests exclusive access to lower fares on over 20 participating airlines every time they book premium-class tickets, including first class, business class and premium economy class on international flights.

Launched the ability to earn five times the points or pay with points on all prepaid Fine Hotels & Resorts bookings on AmexTravel.com.

Expanded its lodging programs globally by adding 110 properties to its Fine Hotels + Resorts program and 100 properties to the Hotel Collection.

Integrated Mezi's AI technology into the Message Us section of the Amex mobile app. U.S. Platinum and Green Card Members can message requests for their account balance, card replacement and booking airfare, hotels and more.

Acquired LoungeBuddy, a digital platform that enables travelers to discover, book and access airport lounges worldwide. Platinum card and Centurion members can easily search and locate lounges that they have access to through the Global Lounge Collection benefit using the Lounge Finder tool in Amex mobile app. Additionally, they have access to the Centurion Lounge mobile check-in feature within the Amex mobile app. That enables them to begin the check-in process to any Centurion Lounge 30 minutes before their expected arrival.

Acquired Resy, the digital restaurant reservation booking and management platform. Integrated Resy's restaurant inventory into a new restaurant reservation tool within the U.S. Amex mobile app. Platinum card members can search, book and manage reservations with more than 10,000 restaurants across the American Express Global Dining Collection and the newly acquired Resy platform as well as partners BookaTable and SevenRooms directly from the Amex mobile app. Platinum card and Centurion members can also secure these restaurant reservations by calling or chatting with their Platinum or Centurion concierge. 

Company Facts

Full-service global travel and lifestyle network.

Publicly held.

Looking Ahead

Will continue to deliver differentiated value to Card Members across their end-to-end travel journey by enhancing programs and benefits.

Will expand Centurion Lounge's footprint by opening new lounges and expanding existing ones. Opened Centurion Lounges in Phoenix, Charlotte and Los Angeles earlier this year and opening three more lounges at New York JFK, Denver and London Heathrow.

Offering new digital discovery and check-in tools in Amex mobile app in collaboration with newly acquired LoungeBuddy platform.

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