2019 sales: $490 million
Employees: 546
Previous ranking: 29
Ninth Floor, St. James Building 61-95 Oxford St.
Manchester, M1 6EJ, UK
T +44 (0)161 819 8900
Website Executives
CEO: Saad Hammad
PRESIDENT, NORTH AMERICA: Jeffrey Lavender
CHIEF PEOPLE OFFICER: Lisa Frisch
CHIEF TECHNOLOGY OFFICER: David Burns
CFO: Nigel Burks
GLOBAL OPERATIONS DIRECTOR: Damian Fairbrother Jones
MANAGING DIRECTOR UK, EUROPE & AFRICA: Lisa Akeroyd
2019 Developments
Delivered strong organic growth in 2019 (33% in the U.K.) with a number of significant new customer wins across all sectors.
Completed the integration of Raptim, which helped Key double its presence in North America and increased EU business eightfold.
Enhanced online booking tool with additional functionality e.g. new customer dashboards and rolled out module 1 of next gen IT systems, which consisted of a best-in-class telephony platform.
Company Facts
Travel management company that caters exclusively to the nonprofit, academic and faith communities.
ARC sales of $365 million.
99% of sales from business, 1% leisure.
Privately held, Elysian Capital is majority shareholder.
Looking Ahead
Celebrating Key Travel's 40th anniversary.
Addressing the adverse impact of the coronavirus on travel through early focus on cost and cash management.
Focusing on growth once the virus is contained and controlled and customer confidence has returned.
Emerging with a more efficient and effective organization through sustained investment in technology and organizational streamlining.
Relaunching the company with updated branding and a renewed commitment to employee engagement and delivering great customer service.