2019 sales: $282 million
Employees: 117
Previous ranking: 45
400 W. Seventh St., Suite 233
Bloomington, IN 47404
T (630) 227-3800
Website Executives
PRESIDENT/CEO: Patrick Linnihan
COO/EVP: Kurt Mosher
CHIEF INFORMATION OFFICER: Jenni Murer
VP, SALES & ACCOUNTS: Chad Seybold
VP, STRATEGIC PARTNERSHIPS: John Brehm
2019 Developments
Enhanced the Gant Gateway agency self-service portal to make managing unused airline credits simpler.
Released GIA (Gant's Interactive Agent), a chat-based booking process.
Released the Travelers on the Road proprietary duty of care tool.
Partnered with Booking.com on a hotel-rate monitoring tool, Rate Guardian.
Refined profile management tool to accept integrations from TripLink and Airbnb.
Updated capabilities to support a fully integrated approval process that gives approvers the capability to approve tickets booked online or offline on the Concur Mobile tool.
Implemented AI-based agent to traveler quality monitoring for all phone calls as well as an NPS surveying system as part of its Customer's Last Best Experience initiative.
Implemented employee NPS scorecard with a goal of a score greater than 75%.
Enhanced training management system to support training improvements.
Company Facts
Direct sales and onsite support.
ARC sales of $209 million.
98% of sales from business, 2% from meetings and other nonleisure retail sales.
Member of Frosch Travel Group.
Privately held; D.G. Elmore is majority shareholder.
Looking Ahead
Releasing Gant Together, a cloud-based software tool that generates invites, registrations, and policy compliant tickets for simple meetings attendees while integrating into the Concur platform.
Improving onboarding and new-hire training.
Introducing an interactive training environment.
Refining reporting capabilities to meet unique conditions generated by Covid-19, including a Covid-19 Reporting Package.
Launching Travel With Benefits, an employee incentive-based booking program built with TripKicks for the small and midsize business marketplace.
Streamlining client reporting system to enable global, divisional and traveler reporting in an easy to use and understand analytic dashboard in the Gant Gateway.
Creating a customer certification process for the unused airline credit process.