3 | American Express Global Business Travel

American Express Global Business Travel
2019 sales: $34.1 billion (corrected)
Employees: 18,000
Previous ranking: 3

5 Churchill Place Canary Wharf
UK, E14 5HU
Website

Executives

CEO: Paul Abbott
CHIEF COMMERCIAL OFFICER: Andrew Crawley
COO: Bill Brindle
CFO: Martine Gerow
CHIEF LEGAL OFFICER & HEAD OF ACQUISITIONS: Eric Bock
CHIEF REVENUE OFFICER: Michael Qualantone
CHIEF PEOPLE OFFICER:: Patricia Huska
CHIEF RISK & COMPLIANCE OFFICER: Si-Yeon Kim

2019 Developments

Named Paul Abbott CEO.

Incorporated the latest NDC content and worked with major carriers to enhance the way itreceives information and brings value to customers.

Built an airline retailing and merchandising strategy that included implementing and testing NDC APIs with channel partners.

Piloted base fare and other attribute bundles within a traditionally filed distribution infrastructure.

Continued to lead the industry in delivering access to best-in-class content by forging new paths with key suppliers and offering unique savings with its Preferred Extras program.

Launched a recommendation engine, next-gen mobile experience, new ready-made benchmarking, new proprietary hotel reshopping and enhanced air reshopping.

Expanded Air Re-Shop Expert and Hotel Re-Shop Expert to additional countries worldwide, while improving UI/UX in search, pricing and display.

Launched Supply Management Platform for online and offline booking in the U.S. and the U.K.

Expanded Virtual Payment Expert worldwide.

Launched a New Fare Display storefront.

Increased the credit card and expense report data that's visible in Premier Insights.

Gave travelers access to book ancillary options for flights in Neo while increased Neo availability from 31 to 68 countries around the world.

Allowed midmarket customers in the U.S. to use Apple Business Chat for real-time communication with Global Business Travel (GBT) counselors. 

Company Facts

A business travel management company. Corporations retain GBT to manage corporate travel and meetings programs, providing services and support to business travelers.

A privately held company, owned by American Express (50%) and a private investor group led by Certares (50%).

Looking Ahead

Will continue the GBT-HRG integration plan with a dedicated and experienced project management team.

Plans further expansion of delivery of travel management services to midmarket businesses.

Plans to continue global rollout of the GBT technology core platform, including Air Re-Shop Expert and Hotel Re-Shop Expert.

Will provide travel management benchmarking and consulting services with recently launched Peer Travel Insights.

Will continue to leverage the power of the GBT core technology platform and data and analytics infrastructure to power solutions that enhance the traveler experience and support the increasingly sophisticated role of the travel manager.

CORRECTION: An earlier version of this listing incorrectly rendered the 2019 sales total for American Express Global Business Travel in British pounds. The correct sales figure is $34.1 billion.

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