17 | World Travel Holdings

World Travel Holdings
2019 sales: $1.47 billion
Employees: 1,231
Previous ranking: 17

100 Fordham Road, Building C
Wilmington, MA 01887
T (617) 424-7990
Website

Executives

Executives CO-CHAIRMEN/CEOs: Brad Tolkin and Jeff Tolkin
CFO: Don Graff
SVP, PRODUCT & OPERATIONS: David Crooks
SVP, TECHNOLOGY: Jamie Cash
SVP/CHIEF OPERATING OFFICER, OWNED BRANDS: Debbie Fiorino
SVP, PARTNER BRANDS: Jennifer Gasser
SVP, CUSTOMER CARE & LUXURY TRAVEL HOLDINGS: Jeff Smith
SVP, HUMAN RESOURCES: Loren Kennedy

2019 Developments

Teamed with RCI, the world's largest vacation exchange company, as a private-label cruise partner. World Travel Holdings is now booking cruises for millions of RCI's members. RCI members have access to World Travel Holdings' offers and pricing on every major cruise line. Members also receive RCI Cruise Club exclusive offers on every sailing and stateroom category.

The business-to-business division of World Travel Holdings  Dream Vacations, CruiseOne and Cruises Inc. increased land bookings 25% over 2018. It launched Travel Planner, which provides clients with a vacation itinerary complete with background information on the destination; shopping, dining and excursion recommendations; and the option to chat with their travel agent. 

Villas of Distinction division gained rights to sell luxury villas at Caesars Palace Las Vegas and Nobu Hotel Caesars Palace. In addition, it redesigned its website to let guests search by destination, travel dates, number of guests, number of bedrooms, by price per night or even by villa features or collections like sports, lifestyle, events and more. It now shows calendar availability for most villas and more robust information about the villa's features and exclusive offers.

Finally, Villas of Distinction expanded its global footprint in South Africa, Spain, Fiji and Venice, Italy, as well as Napa, Calif.

Resort for a Day cruise day-pass service launched a mobile-friendly website that has many enhanced features, including the addition of a travel agent portal. It provides access to more than 50 resorts in 24 popular ports of call in the Caribbean, Bahamas, Bermuda, Mexico and Hawaii.

WTH UK experienced double-digit growth year-over-year, achieved a 3-star status and was ranked in the Top 100 Best Companies to Work for in the U.K. In addition, it won Best Online Agent in the 2019 Wave Awards and was named the Top Ocean Cruise Agent 2019 in the Travel Trade Gazette's Top 50 Travel Agencies.

Company Facts

Calls itself the world's largest cruise agency. Portfolio of more than 40 brands; portfolio of licensed, private-label partnerships comprises top leisure travel providers, including almost every U.S. airline, leading hotel brands and corporations. Operates a travel agency franchise and host agency.

100% of sales from leisure, works with 2,400 hosted agents.

Member of Travel Leaders Network.

Member of CLIA, ASTA, IATA, International Franchise Association (IFA) and Professional Association of Travel Hosts (PATH).

Privately held; Brad and Jeff Tolkin are majority shareholders.

Looking Ahead

Delivering a remarkable experience through new technologies and geotargeted marketing.

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