26 | Fox World Travel

Fox World Travel
2018 sales: $520 million
Employees: 311
Previous ranking: 27

2150 S. Washburn St.
Oshkosh, WI 54904
T (920) 236-8008
Website

Executives

EXECUTIVE CHAIRMAN: David Juedes
CEO: Chip Juedes
CHIEF CULTURE OFFICER: Audra Mead
CHIEF EXPERIENCE OFFICER: Beth Marino
CHIEF INFORMATION OFFICER: Sam Hilgendorf

2019 Developments

Recognized as a leader of human capital management when Ultimate Software awarded Fox with the 2019 Innovation Award for HR Transformation.

Partnered with ECPAT-USA and became a Code Member.

Launched Concur Live Chat Support.

Launched Cognition, a business intelligence platform that harvests and analyzes raw data from itineraries, traveler surveys, and other sources.

Implemented a next-generation customer contact center solution, enabling a much more dynamic and intelligent experience for Fox's travelers.

Made substantial investments in leadership training, talent management, associate training and employee engagement initiatives.

Nominated for a Cvent Plannie award.

Company Facts

Direct sales of travel product to consumers.

$1.4 million in sales from seven hosted agents.

ARC sales of $259.8 million.

84% of sales from business, 12% leisure, 4% other.

Owns Fox Meetings and Incentives.

BCD Travel affiliate.

Member of Signature Travel Network.

Privately held; David Juedes and Chip Juedes are majority shareholders.

Looking Ahead

Expansion of customer contact center, which will enable customers to contact Fox with their preferred communication channel.

Expansion of Learning & Development Team to invest in the development of Fox associates and leaders.

Creation of a Project Management Office.

Experimentation with artificial intelligence to improve the agent support experience.

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