5 | CWT (formerly Carlson Wagonlit Travel)

CWT (formerly Carlson Wagonlit Travel)
2018 sales: $25 billion
Employees: 18,000
Previous ranking: 5

701 Carlson Parkway
Minneapolis, MN 55305
Website

Executives

PRESIDENT/CEO: Kurt Ekert
EVP & CHIEF CUSTOMER OFFICER: Kelly Kuhn
EVP & CHIEF HUMAN RESOURCES OFFICER: Catherine Maguire-Vielle
EVP & CHIEF STRATEGY AND COMMERCE OFFICER: Patrick Andersen
EVP & CHIEF TRAVELER EXPERIENCE OFFICER: Niklas Andreen
CHIEF LEGAL OFFICER & GENERAL COUNSEL: Lauren Aste
EVP & CHIEF TECHNOLOGY OFFICER: Andrew Jordan
EVP & CFO: Michelle Frymire

2018 Developments

In January 2019, appointed Michelle McKinney Frymire as CFO.

In February 2019, launched new CWT brand identity and value proposition. Later repositioned CWT as a "business to business for employees" travel management platform.

Added its Price Tracking tool, which monitors the price of booked airline tickets and automatically rebooks when prices fall and savings can be achieved.

Developed and implemented plans to simplify its technology platform.

Increased RoomIt content and enhanced hotel booking capabilities, which helped drive up 2018 hotel attachment rate.

Launched or advanced such products as Answer IQ, MyCWT and Travel Consolidator.

Rebranded mobile app as MyCWT and attracted 2018 registrations at a rate of over 550 each day, ending the year with more than 1.2 million downloads.

Company Facts

Business-to-business travel management platform, offering business travel, technology and meetings and events management across six continents.

Indirectly owned by Carlson Inc.; privately owned company.

Looking Ahead

Plans to develop and introduce services and products in numerous technology spheres, and the continued execution of its tech stack simplification.

Plans developments to its anti-human-trafficking program.

Plans employee engagement, culture and responsible business initiatives and enhancements to its data-analysis products and services.

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