4800 Cox Rd., Suite 200
Glen Allen, VA 23060
T (804) 747-7077
PRESIDENT/CEO: Josee G. Covington
CFO/CHIEF INFORMATION OFFICER: W. Paul Covington
Expanded sales team to capitalize on growth in new markets.
Completed Travelport Smartpoint deployment and introduced intranet informational system Insight to enhance agent productivity.
Successfully migrated key systems to the cloud.
Modified phone system to improve customer experience and developed new internal call reporting.
Added new technology and personnel focused on helping clients better manage simple meetings.
Offers corporate travel management services, along with leisure travel sales and meetings, incentives and corporate events management.
$2.2 million in sales from six hosted agents.
ARC sales of $50 million.
75% of sales from business, 21% leisure, 4% other.
BCD Travel affiliate.
Member of Virtuoso.
Privately held; Josee G. Covington is majority shareholder.
Will continue to invest in quality staff and technology.
Plans to upgrade agency productivity tools to improve agent workflow.
Will complete project to increase number of client reporting fields in proprietary customer relationship management tool Maestro, which consolidates traveler profile data, unused ticket information and travel and marketing preferences. It supports two-way
data synchronization with Concur and Deem and a one-way data push to the GDS.
Will continue working with specialists to review and update cybersecurity.
Plans to upgrade infrastructure to support long-term cloud computing initiatives.