2018 sales: $620 million
Employees: 1,070
Previous ranking: 25
2 Queen St. E., Suite 200
Toronto, ON M5C 3G7
T (647) 943-8998
Website Executives
CEO: Jeff Willner
CHIEF TECHNOLOGY OFFICER: Dave Volman
GENERAL COUNSEL/COO: John Hiscock
PRESIDENT, KENSINGTON TOURS: Alison Hickey
EVP, LEISURE: Michael Johnson
EVP, CORPORATE: Eric Holenka
CHIEF MARKETING OFFICER: Michael Shostak
SVP. FINANCE: Grace Chang
2018 Developments
Upgraded its Agent Digital Experience dashboard with air, hotel and cruise net rates.
Created high-margin wholesale rates and integrated Virtuoso amenities.
Added direct client credit card payment and automated invoicing capabilities, along with improved client quotes.
Added automated commission reporting.
Expanded its team to support leisure advisors.
Company Facts
Offers direct-to-consumer leisure travel and B2B corporate travel services. A host agency with more than 600 independent agents and a complement of affiliate agencies.
$356 million in sales from 600 hosted agents.
ARC sales of $312 million.
57% of sales from leisure, 21% business, 22% other.
Member of Virtuoso.
Privately held; Jeff Willner is majority shareholder.
Looking Ahead
Will explore strategic acquisitions of corporate and leisure agencies.
Will expanded marketing of its Agent Digital Experience dashboard to the industry.
Will continue to improve full-service advisor support.