49 | Travelink, American Express Travel

Travelink, American Express Travel
2018 sales: $181.5 million
Employees: 112
Previous ranking: 46

404 BNA Drive, Suite 650
Nashville, TN 37217
T (615) 367-4900
Website

Executives

CHAIRMAN: Donald Dixon
PRESIDENT, MANAGING PARTNER: Michael Dixon
VP, MANAGING PARTNER: William Haire
PRESIDENT, GLOBAL BUSINESS TRAVEL SALES: Mike Viars
PRESIDENT, VACATION TRAVEL SERVICES: Linda Raymer
VP, INFORMATION TECHNOLOGY/TELECOMMUNICATIONS: Nancy Ferrell
VP, MARKETING: Sandy Schadler
VP, FINANCE: Tim Barton

2018 Developments

Groups and meetings department and vacation travel services department had record annual sales, and Privileged Journeys luxury leisure travel department experienced double-digit year-over-year growth.

Focused marketing on personalization and one-to-one email marketing sent from customer relationship management system, as if it was the advisor reaching out to the customer directly, enabling more time for advisors to customize and sell travel.

Business Travel Division had strong year; Travelink is the sole American Express Travel Rep Network partner in American Express Global Business Travel.

Remains one of the exclusive American Express Travel Representative Network agencies managing the Gold Card Members travel program.

Company Facts

Full-service agency that provides host services to independent advisors.

$10.4 million in sales from 40 hosted agents.

$130 million in ARC sales.

74% of sales from business, 21% leisure, 5% other.

Privately held; Donald Dixon, Michael Dixon and William Haire are co-owners.

Looking Ahead

Participating in a pilot program providing cruise travel services to American Express Platinum Card Members.

Will switch to a new telephony system during the first half of 2019.

Plans in 2019 to implement Live Chat on its website to complement the current customer support offered via Facebook Messaging.

Will upgrade mobile app technology and add video content and personalized emails.

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