16 | Ovation Travel Group

Ovation Travel Group
2018 sales: $1.4 billion
Employees: 660
Previous ranking: 20

71 Fifth Ave.
New York, NY 10003
T (800) 431-1112
Website

Executives

CHAIRMAN/CEO: Paul Metselaar
EVP/CFO: Sunil Mahtani
EVP: Michael Steiner
EVP/GENERAL COUNSEL: Elie Gordis
SVP, OPERATIONS: Isabel Torres
SVP, CLIENT SOLUTIONS GROUP: Maureen Brady
SVP, CLIENT SOLUTIONS & REVENUE MANAGEMENT: Alison White
SVP, MARKETING: Jennifer Achim
SVP, LEISURE & INDEPENDENT ADVISORS: Gina Gabbard
CHIEF INFORMATION OFFICER: Ryan Fauls
SVP, YIELD MANAGEMENT & AIRLINE INDUSTRY RELATIONS: Shane Chapman

2018 Developments

A record year for new sales growth, representing nearly $120 million in new client travel spend.

Acquired Chartwell Travel in London, Ovation's first wholly owned location outside of the U.S. Chartwell serves as Ovation's base for luxury leisure and corporate independent travel advisors in the U.K.

Hired Gina Gabbard as SVP of leisure and independent advisors to lead growth of network of independent travel advisors and leisure sales.

Serviced more than 553,000 phone calls during regular hours with a 19-second average answer time.

Implemented an omnichannel unified messaging system, which routes emails in the same manner as phone calls and includes tracking and reporting capabilities and the ability to incorporate chat functionality, and launched the Ovation University online business learning site.

Company Facts

Provides direct sales of travel products to clients.

ARC sales of $955 million.

$230 million in sales from 260 hosted agents.

Comprises three operating companies: Ovation Travel Group, Lawyers Travel and Chartwell Travel.

84% of sales from business, 13% leisure, 3% other.

Member of Virtuoso.

Affiliate of BCD Travel.

Privately held; company founder Paul Metselaar is majority shareholder.

Looking Ahead

Technology investments include fare and rate tracking tools, online booking enhancements, repeatable trip models and additional mobile technologies, including mobile chat.

Working with airlines, other suppliers and technology providers to ensure all relevant New Distribution Capability airline and ancillary content will be available to clients.

Exploring the convergence of mobile and cloud-based technology and new sources of information and engagement, including biometrics, big data analytics and AI user interfaces.

Correction: This listing was updated to include correct information about Ovation's three operating companies. They are Ovation Travel Group, Lawyers Travel and Chartwell Travel.

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