8 | American Express Travel

American Express Travel
2018 sales: $6.27 billion
Employees: 5,000
Previous ranking: 9

World Financial Center
200 Vesey St. New York, NY 10285
T (212) 640-2000
Website

Executives

PRESIDENT: Audrey Hendley

2018 Developments

Acquired virtual travel assistant Mezi, enabling the use of artificial intelligence combined with human expertise to serve as a personal concierge to make travel recommendations and book trips.

Added more than 100 properties to its Fine Hotels & Resorts portfolio, expanding to more than 46 new destinations.

Expanded the Hotel Collection portfolio by nearly 100 new properties across 56 new destinations.

Now offering American Express Platinum Card Members 5x Membership Rewards points on prepaid hotels booked through its website, including the Hotel Collection, as well as airfare booked directly with airlines and through its website.

Company Facts

Full-service global travel and lifestyle network.

Publicly held.

Looking Ahead

Will enhance its Amex mobile app to combine artificial intelligence and the expertise of global travel consultants, optimizing the mobile booking experience for Card Members.

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