5414 Oberlin Drive, Suite 300
San Diego, CA 92121
T (858) 678-3300
CHAIRMAN: Jose "Joe" da Rosa
PRESIDENT/CEO: Denise Jackson
COO: John Cruse
SVP, GLOBAL CLIENT SERVICES: Colleen Hagg
SVP, STRATEGIC SOLUTIONS: Stephen Thomas-Schulere
SVP, FINANCE AND INFORMATION TECHNOLOGY: Bill Russell
Invested in its team to enhance the customer experience.
Implemented a customer service platform to manage email, text and social media.
As part of BCD, implemented a hotel sourcing platform and deployed a customized mobile solution.
National travel management company with global clients, also manages meetings and events, leisure travel and hosting technology projects and travel advisors.
ARC sales of $153 million
$489,000 in sales from nine hosted agents.
90% of sales from business, 4% leisure, 6% other.
BCD Travel affiliate.
Member of Virtuoso.
Privately held; owned by Jose da Rosa, Denise Jackson and Andrea da Rosa.
Plans further investment in customer experience and technology.
Will continue to deploy its hotel distribution platform and its mobile solution.
Plans to grow organically and through acquisition.