20 | International Cruise & Excursions (ICE)

International Cruise & Excursions (ICE)
2018 sales: $931 million
Employees: 2,882
Previous ranking: 22

7720 N. Dobson Road
Scottsdale, AZ 85256
T (602) 749-2100
Website

Executives

CEO/CO-FOUNDER: John Rowley
COO/CO-FOUNDER: Marcia Rowley
CFO: Christine Aguilera
CHIEF SALES OFFICER: Jeremy Rowley
CHIEF STRATEGY OFFICER: Ross Crowder
CHIEF COMMERCIAL OFFICER: Bart Fesperman
CHIEF MARKETING OFFICER: Joshua Kanter
CHIEF TECHNOLOGY OFFICER: Ciprian Morar

2018 Developments

Partnered with London-based private equity company 3i to support growth with investments in technology development and international expansion, and execute on mergers and acquisitions opportunities.

Acquired Carlsbad, Calif.-based SOR Technology, which has developed a scalable, web-based travel technology platform that showcases travel inventory from global travel suppliers.

Achieved PCI Level 1 certification and enterprise-level security across its global operations.

Opened service centers in India and the Philippines, with approximately 300 new employees to service ICE's member bases in the U.S., India and the Asia-Pacific region.

Expanded marketing initiatives to include marketing software providers Marketo and Tealium.

Company Facts

An international travel and lifestyle organization with a global network of corporate, leisure and affinity-based alliance partners.

Has 37 hosted agents.

ARC sales of $21.5 million.

100% of sales from leisure.

Privately held, owned by London-based international investment company 3i, John and Marcia Rowley and other senior management investors.

Looking Ahead

Plans to expand global travel technology platforms with full multilanguage and local payment gateway capabilities.

Plans new product offerings for vacation ownership and commercial B2B partners.

Continued optimization of digital sales and marketing initiatives.

Plans multiple new, large, multinational commercial partners.

Continued focus on delivering operational efficiencies through training, enhanced technology tools and leveraged use of its international Contact Center sales and service operations.

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