23 | Adelman Travel

Adelman Travel
2018 sales: $650 million
Employees: 300
Previous ranking: 23

6980 N. Port Washington Road
Milwaukee, WI 53217
T (414) 352-7600
Website

Executives

CEO: Andy McGraw
PRESIDENT/COO: Steve Cline
CFO: Michelle De Witt Bugajski
CHIEF INFORMATION OFFICER: Ivan Imana
SVP, CORPORATE SALES: Mike Collins
SVP, CLIENT SUCCESS MANAGEMENT: Gary Deutsch
SVP, PARTNER SOLUTIONS: Angela Abbate
SVP, CORPORATE TRAVEL OPERATIONS: Debbie Westlake

2018 Developments

Launched Ava, a proprietary mobile app that provides dynamic mobile itineraries, flight disruption forecasting powered by AI, a centralized personal profile, instant access to a travel consultant and access to past invoices plus integration of other apps.

Introduced MyGarage, a tool that dives into client programs to define objectives, create pathways to success with key milestones and translate strategic insights into the optimal servicing model and solution.

Introduced a Platform-as-a-Service model, delivering workforce management and other services including omnichannel servicing, AI, flight disruption prediction, expense integration at the API level and all products in Adelman's technology stack.

Introduced Infinite Search Plus, an upgraded solution to reshop airline tickets and hotel rates.

Redesigned Elite services, a VIP program for corporate customers who require exclusive services and monitoring of their travel arrangements.

Company Facts

A diversified business process outsourcer specializing in travel and expense management.

ARC sales of $400 million.

89% of sales from business, 8% leisure, 3% other.

BCD Travel affiliate.

Privately held; Craig Adelman is majority shareholder.

Looking Ahead

Plans new websites for Adelman Vacations, Chamber Discoveries and Food & Wine Trails divisions.

Plans enhancements to Ava app, including the ability to book air, cars and hotels in-app and the use of AI-driven microrisk management, including local safety scores.

Expansion of subscription pricing model to more products and services.

Continued growth of technology partnerships, including Uber, Pana, Airbnb and Freebird.

Addition of merchant hotel content.

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