12 | AAA

AAA
Gross sales decrease in 2020: 56% to 60%
Employees: 3,000

1000 AAA Drive, MS100
Heathrow, FL 32746
Phone: (407) 444-7874
Website

Executives

CEO: Marshall Doney
SENIOR VP TRAVEL: Paula Twidale

Company facts

A federation of clubs owned by its members, AAA is a specialist in leisure travel, accounting for 95% of all travel sales.

Works with 200 independent contractors.

Pandemic response

Helped stranded travelers get home and helped members rebook canceled trips.

Instituted work-from-home model for most travel employees.

Focused on agent training to take advantage of down time.

Moved some travel staff to other business lines during peak of the pandemic.

Looking ahead

Demand is extremely strong for the second half of the year and will be further driven by the opening of cruising.

Domestic travel is on the rebound already and international travel demand will be strong when countries start to reopen.

Travelers are looking for experiences.

Comments

BACK TO POWER LIST


JDS Travel News JDS Viewpoints JDS Africa/MI