Gross sales decrease in 2020: 66% to 70%
Employees: 155

5588 South Green St., Suite 300
Salt Lake City, UT 84123
Phone: (801) 327-7700
Website

Executives

CEO: Mike Cameron
CFO: Heather Young
CHIEF TECHNOLOGY OFFICER: JB Walsh
CHIEF STRATEGY OFFICER: Josh Cameron
CHIEF REVENUE OFFICER, CHRISTOPHERSON BUSINESS TRAVEL: Kathleen Roberts
CHIEF CONSULTING OFFICER, CHRISTOPHERSON BUSINESS TRAVEL: Matt Cameron
COO, CHRISTOPHERSON BUSINESS TRAVEL: Nathan McClellan
VP, ANDAVO MEETINGS & INCENTIVES: Beth Faller
VP, ANDAVO TRAVEL: Kirsten Little

Company facts

Privately owned by Mike and Camille Cameron.

90% business travel, 9% leisure, 1% other.

Christopherson Business Travel sells travel-management services directly to corporate and higher-education accounts.

Hosted leisure division Andavo Travel works with 165 independent agents.

Company also has humanitarian travel division, CV Humanitarian Travel, and Andavo Meetings & Incentives.

Member of Virtuoso and BCD Travel.

Pandemic response

Did layoffs, furloughs and pay cuts in early spring 2020, leaving 50% of the previous team intact. Mike Cameron called it the "most difficult decisions we've made in our 30 years of owning the business." He said early decisive action was better than the "alternative of asking our employees to face continual rounds of layoffs or 'death by a thousand cuts.'"

Confident that the business was protected, the agency invested in strategies to be leaner. Reduced overhead. Eliminated costs that didn't create value. Replaced some of its own technology with products from third-party vendors. Worked on improving digital capabilities.

Looking ahead

The pandemic accelerated digital adoption. It transformed business forever and created both the need and the opportunity for TMCs to accelerate and transform their own digital and human customer experience in order to remain competitive. "Those who can find the right blend of will grow faster than others. We can no longer do business as usual," Cameron said.

Christopherson is seeing a resumption of travel. However, bookings are less than 25% of 2019 volume.