8 | American Express Travel

American Express Travel
Gross sales decrease in 2020: N/A
Employees: 5,600

200 Vesey St.
New York, NY 10281
Phone: (212) 640-2000


PRESIDENT: Audrey Hendley

Company facts

Publicly traded company provides American Express Card members with access to benefits through network of partners in lodging, air, cruise and destination experiences.

Pandemic response

Enabled travel consultants to view unused airline tickets and credits in order to exchange them regardless of purchase channel.

Transitioned 5,000 global employees to remote work environments.

With 400% increase in average daily calls last March, quickly worked to give consultants the training and resources to provide updates on cancellation policies, hotel closures.

Enabled card members to cancel their own flights online and provided a Covid-19 information hub for them.

Partnered with Hilton to donate up to 1 million hotel rooms and Marriott to provide $10 million worth of hotel stays for healthcare professionals across the U.S.

Joined partners to launch "Let's Go There" campaign, an initiative to reignite the conversation around future travel planning.

Launched "Every Step of the Way" campaign that focused on building consumer confidence and reassurance around the return to travel.

Implemented contactless check-in, limited capacity, pre-portioned dining and non-practitioner spa treatments at Centurion Lounges.

Participated in American Express' Shop Small campaign, which invested more than $200 million to help jump-start spending at small merchants impacted by Covid-19.

Featured curated collection of private stays, including hand-picked private retreats and villas, for card members looking for more privacy and space.

Looking ahead

According to the American Express Travel: Global Travel Trends Report, 76% of those polled are creating their destination wish list for future travel even though they might not be able to travel yet, and 63% said they are saving credit card points so they can go on a vacation once they feel comfortable traveling. AmEx expects travel to resume later this year.



JDS Travel News JDS Viewpoints JDS Africa/MI