30 | Travel Experts

Travel Experts
Gross sales decrease in 2020: 61% to 65%
Employees: 17

212 Sawmill Road
Raleigh, NC 27615
Phone: (919)-846 2544
Website

Executives

OWNER/PRESIDENT: Susan Ferrell
DIRECTOR OF OPERATIONS: Sharon Fake
MANAGER, NORTH CAROLINA OPERATIONS: Claire Canady
MANAGER, TECHNOLOGY & FINANCE: Heather McIntyre
MANAGER, PROFESSIONAL DEVELOPMENT: Kristi Green

Company facts

Private company owned by Susan Ferrell.

A 32-year-old host agency that is one of Virtuoso's top-producing members.

Works with 432 independent contractors.

Business travel makes up 10% of sales.

Pandemic response

Waived monthly fees for ICs, then subsequently reduced fees to what was considered manageable.

Reduced staff; remaining employees given options of flexible part-time schedules.

Received Paycheck Protection Program loan and Economic Injury Disaster Loan.

ICs benefitted from PUA (pandemic unemployment assistance).

Got employee-retention tax credit and salary reimbursement for sick employees.

Looking ahead

Company has lost a number of ICs, but some are returning now that business is coming back.

Signed on a number of new ICs coming from agencies that have closed or renegotiated contracts.

Now seeing huge uptick in travel requests.

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