Gross sales decrease in 2020:
66% to 70%Employees:
100 Fordham Road, Building C
Wilmington, MA 01887
CO-CHAIRMEN/CEOs: Brad and Jeff Tolkin
CFO: Don Graff
COO, OWNED BRANDS: Debbie Fiorino
SVP, PRODUCT & OPERATIONS: David Crooks
SVP, TECHNOLOGY: Jamie Cash
SVP, PARTNER BRANDS: Jennifer Gasser
SVP, CUSTOMER CARE & HUMAN RESOURCES: Loren Kennedy
SVP/GM, DREAM VACATIONS, CRUISEONE & CRUISES INC.: Drew Daly
SVP, HOUSE BRANDS: Rosemarie Reed
Privately held leisure travel company majority-owned by Jeff and Brad Tolkin.
40 brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services.
Operator of the CruiseOne/Dream Vacations agency franchise and the Cruises Inc. host agency.
Works with 2,500 independent contractors. Owns cruise review site Cruiseline.com.
At start of pandemic, reduced costs according to forecast of no cruise departures until fourth quarter of 2021.
Produced tech solution enabling agents to track and monitor future cruise credits as well as process refunds easily and efficiently.
Hosted frequent virtual town halls where executives shared updates with employees and travel sellers.
Held engagement events virtually (regional trainings, national conference and employee activities).
Gave Dream Vacations and CruiseOne franchisees the option to defer monthly fees.
Launched loan program for franchisees and worked with its bank to maximize PPP loan opportunities for them.
Due to heightened interest in road trips and staycations, Villas of Distinction added more than 300 villas in U.S. and Canada.
More than 1,000 travel advisors are in process of completing travel safety training program.
Cruise-focused brands began offering Caribbean and Mexico resort vacations to retain existing customers.
Cruise bookings for Q3 and Q4 are coming in.
Cruise bookings for 2022 are up over the same time in 2019.
Land bookings this year are more close-in and up over 2019, led by Villas of Distinction.
Says Dream Vacations, CruiseOne and Cruises Inc. sales are outpacing online travel agencies.
Interest from entrepreneurs who want to own a travel agency has remained high.