Gross sales decrease in 2020:
76% to 80%Employees:
666 Third Ave.
New York, NY 10017
Phone: (800) 431-1112
CHAIRMAN/CEO: Paul Metselaar
EVP/CFO: Sunil Mahtani
EVP: Michael Steiner
EVP/GENERAL COUNSEL: Elie Gordis
SVP, OPERATIONS: Isabel Torres
SVP, CLIENT SOLUTIONS & REVENUE MANAGEMENT: Alison White
SVP, MARKETING: Jennifer Achim
SVP, YIELD MANAGEMENT & AIRLINE INDUSTRY RELATIONS: Shane Chapman
SVP, ASSISTANT GENERAL COUNSEL: Lance Taubin
Wholly owned by American Express Global Business Travel (No. 3 on 2021 Power List), which acquired Ovation in January 2021.
Operates as separate division of GBT under previous leadership and staff.
84% corporate, 13% leisure, 3% other.
Operates host agency business. Works with 112 independent contractors.
Furloughed large portion of staff, reduced pay and hours for remaining staff, and maintained all operations via a business continuity group.
Went to 100% virtual operations in March.
Renegotiated vendor agreements.
Reduced real estate.
Received funds from Paycheck Protection Program.
Pent-up leisure demand is restarting travel.
Summer vacation travel in 2021 expected to be 50% of 2019 levels.
Strong finish anticipated at year's end with holiday bookings.
Expects modest pickup in corporate travel in second half of 2021, but volume projected to be down 84% from the same period in 2019.