Gross sales decrease in 2020: 76% to 80%
Employees: 200

666 Third Ave.
New York, NY 10017
Phone: (800) 431-1112
Website

Executives

CHAIRMAN/CEO: Paul Metselaar
EVP/CFO: Sunil Mahtani
EVP: Michael Steiner
EVP/GENERAL COUNSEL: Elie Gordis
SVP, OPERATIONS: Isabel Torres
SVP, CLIENT SOLUTIONS & REVENUE MANAGEMENT: Alison White
SVP, MARKETING: Jennifer Achim
SVP, YIELD MANAGEMENT & AIRLINE INDUSTRY RELATIONS: Shane Chapman
SVP, ASSISTANT GENERAL COUNSEL: Lance Taubin

Company facts

Wholly owned by American Express Global Business Travel (No. 3 on 2021 Power List), which acquired Ovation in January 2021.

Operates as separate division of GBT under previous leadership and staff.

84% corporate, 13% leisure, 3% other.

Operates host agency business. Works with 112 independent contractors.

Virtuoso member.

Pandemic response

Furloughed large portion of staff, reduced pay and hours for remaining staff, and maintained all operations via a business continuity group.

Went to 100% virtual operations in March.

Renegotiated vendor agreements.

Reduced real estate.

Received funds from Paycheck Protection Program. 

Looking ahead

Pent-up leisure demand is restarting travel.

Summer vacation travel in 2021 expected to be 50% of 2019 levels.

Strong finish anticipated at year's end with holiday bookings.

Expects modest pickup in corporate travel in second half of 2021, but volume projected to be down 84% from the same period in 2019.