29 | Avoya Travel

Avoya Travel
Gross sales decrease in 2020: 41% to 45%
Employees: 100

400 E. Las Olas Blvd., Suite 1400
Fort Lauderdale, FL 33301
Phone: (305) 677-2308
Website

Executives

CO-FOUNDER: Brad Anderson
CO-FOUNDER: Van Anderson
CO-PRESIDENT: Jeff Anderson
CO-PRESIDENT: Michael Anderson
SVP, SALES: Steve Hirshan
SVP, MARKETING: Sam McCully
SVP, PARTNERSHIPS:: Ashley Hunter
SVP, BUSINESS INTELLIGENCE: Daniel Rego

Company facts

Private company owned by the Anderson family.

Through vacation platform, connects travelers to network of 1,000 independent travelsellers.

Provides resources, services, proprietary technology and patented solutions to cruise lines, tour companies, resorts and independent agents.

An American Express Travel Representative.

Pandemic response

Waived monthly fees and renewal fees for independent agents.

Offered agents complimentary access to legal and accounting assistance through the Avoya Cares program.

Continuing to provide access to Avoya's Instant Commission program, offering network members commission on future bookings now, if they choose.

Quickly transitioned staff to digital work environment in March.

Introduced agency affiliation promotion that waives the $495 fee for qualified travel agencies.

Secured two Paycheck Protection Program loans.

Reduced expenses included renegotiated lease terms and rent for Avoya's new Innovation Center, which opened right before the shutdown.

Urged travelers to choose a future travel credit over refunds via automated contact between customer and agent, which was praised by supplier partners.

Pivoted events that were planned for 2020 to a virtual platform, including Avoya Mastermind Land Forum and many Avoya Mastermind Academies.

Launched "Vacations to Take Now" campaign highlighting destinations open for leisure travel, resulting in increased sales for Q3 and Q4 in 2021.

Looking ahead

Significant increase in sales in fourth quarter of 2020 compared to previous months, with sales continuing to increase above April 2020 levels each month.

Performing extremely well booking travel in 2022 and 2023, with spending per booking that's two times historical norms. Longer vacations are being booked.

Cruising to return in a significant way in 2022.

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