6 | Flight Centre Travel Group, Americas

Flight Centre Travel Group, Americas
Gross sales decrease in 2020: 36% to 40%
Employees: 1,355

5 Paragon Drive
Montvale, NJ 07645
Phone: (855) 246-2213
Website

Executives

PRESIDENT: Charlene Leiss
CHIEF SUPPLY & STRATEGY OFFICER: John Beauvais
PRESIDENT, MEXICO & LATIN AMERICA NETWORK: Maren Hanschke
CHIEF EXPERIENCE OFFICER, CORPORATE BRANDS: John Morhous
PRESIDENT, CORPORATE TRAVELER USA: Amanda Vining
PRESIDENT, FCM TRAVEL SOLUTIONS: Billy McDonough
VP, FINANCE: Prue Waters
PRESIDENT, LEISURE BRANDS: Marc Casto

Company facts

Public company with wholly owned operations in 23 countries and licensee network in more than 90 countries.

Host agency to nearly 793 independent contractors. Sales split of 59% leisure, 38% business and 2% other.

Brands include Corporate Traveler Services, FCM, Travel Associates, Student Universe, CL Events, Flight Centre, Liberty Travel, Gogo Vacations, Casto Travel.

Pandemic response

Australian parent company received or secured access to more than AUD$1 billion in equity and loans.

Reduced staffing and physical locations.

Accessed government wage subsidy programs in Canada.

Lobbied Australian government for travel agencies to be included in stimulus package.

Realignment of U.S. leisure business includes the permanent closure of nearly 100 Liberty Travel stores. The approximately 30 stores to remain open are to become "network hubs."

Looking ahead

Travel resumption is expected later this year, driven by the lifting of government travel restrictions, which are dependent on vaccinations.

Flight Centre expects "significant traction" by the end of Q3. Leisure to rebound more quickly due to longer booking lead times and pent-up demand. Corporate travel to be delayed due to continued focus on duty of care and realignment of businesses requiring travel.

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