3 | American Express Global Business Travel

American Express Global Business Travel
Gross sales decrease in 2020: 76% to 80%
Employees: 13,500

5 Churchill Place Canary Wharf
London, U.K., E14 5HT
Website

Executives

CEO: Paul Abbott
CHIEF COMMERCIAL OFFICER: Andrew Crawley
CFO: Martine Gerow
CHIEF REVENUE OFFICER: Michael Qualantone
CHIEF PEOPLE OFFICER: Patricia Huska
CHIEF TECHNOLOGY OFFICER: David Thompson
CHIEF LEGAL OFFICER: Eric Bock
CHIEF RISK/COMPLIANCE OFFICER: Si-Yeon Kim
EVP PRODUCT, STRATEGY & COMMUNICATIONS: Evan Konwiser
CHIEF TRANSFORMATION OFFICER: Boriana Tchobanova

Company facts

Privately held corporate travel management company owned by American Express (50%) and a private investor group led by Certares (50%).

Acquired Ovation Travel Group (No. 15 on the 2020 Power List) in January 2021. Agreed to acquire Egencia, Expedia's corporate travel division, in May 2021.

Pandemic response

In first month of the pandemic, more than 100,000 travelers were repatriated and more than 100,000 refunds processed.

GBT said it was well capitalized and had the strong backing of long-term investors, so it wasn't necessary to apply for business loans or grants.

Where available, government furlough schemes were used.

Salary reduction schemes applied in countries where permissible.

Looking ahead

The company has seen resumption in travel and says vast majority of clients are ready to travel as soon as practical. But uncertainties about government restrictions  specifically, quarantines  are standing in the way. Where travel is permitted, people are traveling for business. Some sectors, such as governmental, healthcare and energy, continued to travel for business throughout the pandemic.

Signed $3 billion in new business in 2020.

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