Gross sales decrease in 2020: 86% to 90%
Employees: 92

200 Donald Lynch Blvd., Suite 103
Marlborough, MA 01752
Phone: (508) 488-1100
Website

Executives

CEO: Elaine Osgood
COO: Lea Cahill
CHIEF TECHNOLOGY OFFICER: Dan Reagan
CFO: John Hannon
CHIEF MARKETING OFFICER: Melissa Pride-Fahs
VP, SUPPLER RELATIONS/STRATEGIC SOURCING: Mimi Cleary
VP, BUSINESS DEVELOPMENT: Susan Altman
GM, ATLAS TRAVEL & TECHNOLOGY: Simon Brown

Company facts

Predominantly corporate travel agency majority-owned by Elaine Osgood.

92% corporate, 6% leisure, 2% meetings/events.

Parent of Prime Number Technology Group, a specialist in data analytics and benchmarking.

Host agency works with 115 independent contractors.

BCD Travel affiliate.

Signature Travel Network member.

Pandemic response

Scaled back on real estate and other overhead-related expenses.

Received funding through Cares Act initiatives and was prepared to call upon further private investment, if needed.

Partnered with customers holding bundled pricing agreements to unbundle account management and other needed services from the cost of transaction.

Enhanced technology to evolve with new and changing waivers, unused-ticket value extensions and modifications to air payment rules.

Looking ahead

With corporate clients faced with paradigms related to new HR policies (remote vs. in-office work schedules, return-to-travel protocols), Atlas looks to establish a new baseline for the new normal.

Anticipates all customer services, including corporate and vacation transactions, to continue to increase in the third and fourth quarters as vaccines are scaled, travel confidence increases and companies' concern for employee risk decreases.