37 | Kintetsu International Express (USA)

Kintetsu International Express (USA)
Gross sales decrease in 2020: 61% to 65%
Employees: 75

879 W. 190th St., Suite 720
Gardena, CA 90248
Phone: (310) 525-1650
Website

Executives

PRESIDENT, KIEUSA: Naonori Shibuya
PRESIDENT, KINTETSU INTERNATIONAL AMERICA: Stephen Yo
DIRECTOR, CORPORATE PLANNING & KIA HOTEL PROGRAM: William Sarcona

Company facts

Full-service travel management company with sales split of 85% corporate, 5% leisure and 10% other.

Subsidiary of Tokyo public company KNT-CT Holdings.

Member of ABC Global, Thor.

Pandemic response

Realigned some divisions in effort to share resources and manpower.

Branches renegotiated leases or secured rent deferments to ease financial burden.

Helped clients navigate through the maze of ever-changing Covid restrictions.

Applying new technology to facilitate immediate responses to clients.

Email newsletters and monthly client webinars kept customers informed about how Covid was affecting them and their travel plans.

Strengthened partnerships with air, car and hotel vendors, which conducted webinars ensuring Kintetsu clients of safety protocols being implemented.

Looking ahead

Starting to see a recovery, but a full recovery is still "far away."

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