Gross sales decrease in 2020:
76% to 80%Employees:
6980 N. Port Washington Road
Milwaukee, WI 53217
Phone: (414) 352-7600
PRESIDENT/COO: Steve Cline
SENIOR VP, PARTNER SOLUTIONS: Angela Abbate
SENIOR VP, CORPORATE SALES: Michael Collins
Subsidiary of BCD Travel.
Operates a corporate travel agency plus VIP Vacation and Vacation Group/Tour divisions.
85% corporate, 10% leisure, 5% other.
Member of Signature Travel Network.
Furloughed percentage of staff.
Offered early retirement and voluntary programs to some employees.
Closed some brick-and-mortar locations and moved employees to home-based status.
Implemented a new strategy to focus on customer care, wellness and safety; consultation and advisory initiatives; and strategic partner management.
Enhanced solution for unused-ticket management.
Launched self-service tool for pretrip approval to address high-risk locations.
Collaborated with airlines, hotels, car rental firms and the TSA to offer webinars and roundtables designed to prepare customers for return to travel.
Adelman has already seen a resumption of travel.