Gross sales decrease in 2020: 76% to 80%
Employees: 192

6980 N. Port Washington Road
Milwaukee, WI 53217
Phone: (414) 352-7600
Website

Executives

PRESIDENT/COO: Steve Cline
SENIOR VP, PARTNER SOLUTIONS: Angela Abbate
SENIOR VP, CORPORATE SALES: Michael Collins

Company facts

Subsidiary of BCD Travel.

Operates a corporate travel agency plus VIP Vacation and Vacation Group/Tour divisions.

85% corporate, 10% leisure, 5% other.

Member of Signature Travel Network.

Pandemic response

Furloughed percentage of staff.

Offered early retirement and voluntary programs to some employees.

Closed some brick-and-mortar locations and moved employees to home-based status.

Implemented a new strategy to focus on customer care, wellness and safety; consultation and advisory initiatives; and strategic partner management.

Enhanced solution for unused-ticket management.

Launched self-service tool for pretrip approval to address high-risk locations.

Collaborated with airlines, hotels, car rental firms and the TSA to offer webinars and roundtables designed to prepare customers for return to travel.

Looking ahead

Adelman has already seen a resumption of travel.