5 | CWT

CWT
Gross sales decrease in 2020: 66% to 70%
Employees: 13,000

701 Carlson Parkway
Minneapolis, MN 55305
Phone: (800) 213-7295
Website

Executives

PRESIDENT/CEO: Michelle McKinney Frymire
PRESIDENT/COO: Niklas Andreen
PRESIDENT/CHIEF COMMERCIAL OFFICER: Patrick Andersen
CHIEF HUMAN RESOURCES OFFICER: Catherine Maguire-Vielle
CHIEF LEGAL OFFICER: Lauren Aste
CHIEF TECHNOLOGY OFFICER: John Pelant
STRATEGIC ADVISOR: Chris Vukelich

Company facts

Privately held corporate agency provides travel booking and servicing across a range of channels, including travel counselors, proprietary digital mobile, messaging and third-party booking tools.

Carlson Inc. the majority shareholder.

Pandemic response

Increased liquidity through debt and equity financing.

Adapted call center system, enabling counselors to take calls from their homes.

Established gateways giving employees access to office desktops securely.

Unveiled Return to Travel dashboards, which provide info on Covid-related risks and travel restrictions.

Introduced CWT Travel Essentials search tool, which gives travelers access to information on applicable restrictions, procedures and travel requirements based on specific itinerary details such as trip origin, destination, travel dates and nationality.

Launched travel consultancy to help companies strike the right balance between employee well-being, climate impact and organizational performance.

Provided self-booking travelers access to specific hotel health measures in place.

Looking ahead

CWT doesn't expect travel to meaningfully resume until at least 2023.

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