4 | BCD Travel

BCD Travel
Air sales decrease in 2020: 76% to 80%
Employees: Not divulged

6 Concourse Parkway NE
Atlanta, GA 30328
Phone: (678) 441-5200


CFO: Cees Batenburg

Company facts

Corporate travel management company founded in 1975 by John Fentener van Vlissingen. Operates travel agency affiliate program. Sister companies include BCD Meetings & Events, Advito (corporate travel consultancy) and Park 'N Fly (off-airport parking).

Pandemic response

Took early measures to bring down costs. Measures vary by market and include reduction in working hours, implementation of mandatory time off, furloughs and encouraging employees to take voluntary unpaid leave.

Worked with banking partners and shareholders to increase liquidity.

Despite difficult environment, added $1.9 billion in new business and retained 99% of clients.

Created Back to Travel digital guide, a resource for travel managers to rethink their program's return to active travel.

Launched Covid-19 information hub, providing info about travel restrictions and requirements.

Looking ahead

The value of a TMC has become even greater as we give clients the information, services and tools they need to navigate the new realities of travel.

While vaccination will be the key effective measure to protect travelers' health and is a major factor deciding when and to what extent travel will come back in 2021, the industry has taken other measures such as cleanliness and requirements for masks to ensure safety as we ramp up. But even with vaccines available, it might still take some time given that proof of vaccination might be necessary for travel to certain destinations and airlines will need time to gear up capacity.

Airlines and hotels have put in place cleanliness standards and testing for health prior to boarding flights and again at the destination. These additional processes add to the length of the journey and corporations need to calculate the risk versus the return on investment.

Companies and their travel management will focus more on the purpose of business travel/necessary travel.

More focus on traveler care, risk management and security. We see corporations wanting to explore better ways to regulate where their travelers are flying and are looking for help on how to conduct risk assessments.

Virtual meetings/events is a growth area.

Bookings at independent hotels and alternative accommodations are expected to go down, while staying with friends or relatives is expected to become more popular.

Sustainable travel -- once a nicety for programs -- is an absolute necessity. Travel managers must now transform their travel programs into ones that help keep business moving safely and responsibly during uncertainty.

According to a survey of 844 business travelers around the world conducted in February 2021, 80% of travelers expect to be traveling again by the end of 2021. Travel expected to return to pre-Covid levels within three to five years.



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