51 | Small World Vacations

Small World Vacations
Gross sales decrease in 2020: 31% to 35%
Employees: 9

998 Harrison St.
Washington Township, NJ 07676
Phone: (201) 263-0363


PRESIDENT: Susan Pisaturo

Company facts

OTA specializing in Disney destinations.

Private company majority-owned by Sue Pisaturo.

Travel Leaders affiliate.

Pandemic response

Employees stayed home and worked remotely.

Some employees furloughed until Paycheck Protection Program funds were received.

Received two rounds of PPP funding.

Shifted some roles to managing commissions since there were so many payments, recalls and future cruise credits to unravel.

Hired a social media manager to tell our story, sell travel and speak to guests during challenging times.

Updated guest communication with Covid processes and procedures at each destination.

Set expectations for what guests will experience at Walt Disney World, Aulani and Universal during the pandemic.

Looking ahead

Optimistic about travel for the third and fourth quarters.

Demand steadily increasing.

Once the pandemic is over, people will experience "unrivaled joy" and will want to celebrate and connect with loved ones at a Disney destination.



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