Gross sales decrease in 2020: 71% to 75%
Employees: 61

3270 Washtenaw Ave.
Ann Arbor, MI 48104
Phone: (734) 677-0900
Website

Executives

PRESIDENT/CEO: Christopher U. Conlin
CFO: William R. Swiderek
CHIEF TECHNOLOGY OFFICER: Laura Bjorne
VP, FINANCE: Nathan Troyer
VP, SALES/ACCOUNT MANAGEMENT: Whit Wallace

Company facts

Private company 100% owned by Chris Conlin.

80% business, 15% leisure, 5% other.

BCD Travel affiliate, Signature Travel Network member.

Pandemic response

Steadfast commitment to updating customers on travel impacts via email, social media, pandemic response web page and webinars.

Expanded leisure operations through several acquisitions.

Tried to retain as many team members as possible, but there have been furloughs.

Covid-19 accelerated plan to go to virtual environment.

Two offices that had expiring leases were not renewed.

Looking ahead

With widespread distribution of vaccines, noticing enthusiasm for vacation travel and much talk from corporations about road warriors being excited to resume business travel.

Q3 and Q4 should see much stronger demand for domestic business travel. International business travel hinges on numerous individual governmental agencies but with a common digital health passport, international travel could rebound much faster.