26 | Key Travel

Key Travel
Gross sales decrease in 2020: 36% to 40%
Employees: 133

Ninth Floor, St. James Building 61-95 Oxford St.
Manchester, M1 6EJ, UK
Phone: +44 (0) 207 843 9600
Website

Executives

CEO: Saad Hammad
GROUP FINANCE DIRECTOR: Simon Conoley
GROUP OPERATIONS DIRECTOR: Damian Fairbrother Jones
GROUP IT DIRECTOR: Dan Morris

Company facts

Private company selling travel to nonprofit sector.

Majority-owned by private-equity firm Elysian Capital.

Pandemic response

Shifted immediately to supporting customers with repatriation, cancellations and refunds. Processed 55,000 cancellations and refunds in first 90 days of pandemic.

Launched weekly customer newsletters and Covid information hub.

Strong customer focus helped win 27 new customers and 25 extensions or renewals.

Reduced costs through accessing government furlough support schemes worldwide, organizational simplification, accelerating digital transformation and process re-engineering assisted by IT investment. Lessened office footprint via early lease exits or sublets.

Launched well-being app for travelers.

Restructure of company, cost-cutting.

Launched new revenue stream: a student booking portal to support university customers seeking to help their overseas students arrive in the U.K. in time for the start of the academic year in September.

Looking ahead

Slow, gradual recovery expected in 2021, but meaningful resumption of travel not expected until 2022.

Strategy to contain costs while preparing for recovery.

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