Gross sales decrease in 2020: 76% to 80%
Employees: 2,263

2120 S. 72nd St.
Omaha, NE 68124
Phone: (800) 228-2545
Website

Executives

CEO, N. AMERICA: Kevin O'Malley
PRESIDENT & INTEGRATION LEAD: Timothy J. Fleming
COO: Maureen Brady
CHIEF TECHNOLOGY OFFICER: Joel Bailey
CHIEF SPECIALTY OFFICER: Jeff Cain
CHIEF LEGAL OFFICER: Mike King
CFO: Josh Weiss
CHIEF PEOPLE OFFICER: Jim Winterscheid

Company facts

Company trades publicly in Australia.

Acquired Nebraska-based Travel and Transport (No. 13 on the 2020 Power List) last September.

CTM operates a number of specialist travel brands, including Event Travel Management, leisure agency Allure Travel, CTM Loyalty, Air Fulfillment Services, university travel specialist Corporate Travel Planners, travel agency network Radius, travel technology company Tramada, travel app TripLingo, hosting agency MTravel and leisure agency Travel Design Lounge.

Member of Virtuoso.

Pandemic response

Repatriated 38,000 travelers on charter flights on behalf of the U.K.'s Foreign Commonwealth and Development Office. As part of this work, Michael Healy, CTM's general manager for Northern England & Scotland, was appointed as an Officer of the Most Excellent Order of the British Empire in the Queen's New Year 2021 Honors list.

Launched Covid-19 information source as reference for travelers.

Kept in contact with customers via frequent "fireside chats" with suppliers and regular meetings of client advisory boards. Published resources on actions to take when travel returns.

Integrated Routehappy's airline reassurance data into CTM's online booking tool, enabling customers to view Covid-related airline service features alongside flight search results.

Launched Traveler Tracker + GeoRisk tool, which grants customers the ability to identify travel and health requirements specific to their trip.

Launched CTM Advisor, a tool providing real-time trip information and alerts on a traveler's journey.

Introduced traveler well-being reporting in its data tool. The reporting tracks a range of metrics such as number of nights away, frequent travelers, red-eye flights and time zones crossed.

Looking ahead 

CTM has launched a program to work closely with clients, helping them plan for the return of their workforce to the office and to business travel.

The agency is encouraging clients to consider traveler well-being, supplier strategy, asset recovery and unused tickets, risk mitigation, traveler communication and environmental sustainability.

Business travel is expected to resume later this year.