2025 sales: $36.3 billion
Previous ranking: 3
Employees: 27,000 full-time
666 Third Ave.
New York, NY 10017
(844) 729-2272
Website Executives
CEO: Paul Abbott
PRESIDENT: Andrew Crawley
CFO: Karen Williams
COMPANY FACTS
* Publicly held.
* A software and services company for travel, expense and meetings and events.
DEVELOPMENTS
* Announced in May that it has entered into a definitive agreement to be acquired by Long Lake Management, with support from General Catalyst and Alpha Wave, in an all-cash transaction valued at about $6.3 billion. The transaction is expected to close in the second half of 2026.
* Achieved $3.3 billion in total value of new-client wins while maintaining a 96% customer retention rate.
* NDC program processed more than 1 million tickets across 22 countries with 22 airline partners, and its Proactive Traveler Care helped 180,000 disrupted travelers.
* Recognized on Forbes' Best Employers for Company Culture list.
* Formed an alliance with travel and expense management company SAP Concur to deliver Concur Expense integration for Amex GBT Egencia customers. The alliance will also build Complete, business travel management software to include booking, servicing, expense, payments and marketplace to give customers an improved, more integrated user experience.
* Closed the deal to acquire CWT (No. 6 on the 2025 Power List). The acquisition gives the company greater investment capacity and a broader customer base, creating a flywheel effect (consistent actions compounding over time to build momentum) for sustained growth.
LOOKING AHEAD
* Enhancing Egencia's user interface and experience, integrating Concur Expense
* Launching Egencia AI, a conversational agentic tool that enables travelers to query, book and manage travel in one conversation, combining AI's speed and accuracy with quicker access to advisors.
* Designing an agent-to-agent framework to manage bookings, approvals, payments, invoices, expenses and reconciliation globally. Solutions will be arriving on Complete, Neo and Egencia.
* Strengthening the alliance with SAP Concur to bring its Complete solution across its customer base, with 90% to 95% of joint customers expected to use it this year.
* Continuing to integrate best-of-breed products from CWT's tech stack, including AI and data tools, into its solutions.
* Organizations are benefiting from three industry shifts: smarter technology, more options and viewing travel as a strategic investment.
* Agentic technologies are supporting travel programs to improve savings, compliance and traveler experience while enabling faster, more personalized decisions.
* Envisions AI enabling programs to automatically match what travelers want with the best available options that stay within company policy.
* Disruption management and duty of care are becoming more advanced, with agentic-to-agentic communication -- bots talking to bots -- supercharging traveler care by equipping human agents with richer data and delivering faster solutions.
* Rail is gaining traction as a competitive alternative for regional travel, supported by regulatory improvements and infrastructure investments, while premium travel options continue to gain momentum as professionals prioritize comfort, flexibility and productivity.