2025 sales: $570 million
Previous ranking: 40
Employees: 473 full-time, 9 part-time
The Linen House, 253 Kilburn Lane
London W10 4BQ
+44 (0)20 8960 1600
Website Executives
CHAIRMAN: Fred Stratford
COO: Gabrielle Carr
CFO: John McLaughlin
CHIEF REVENUE OFFICER: Shane Barr
CHIEF TECHNOLOGY OFFICER: Bruce Wildgust
CHIEF PEOPLE OFFICER: Vicki Marcroft
PRESIDENT, GLOBAL TOURING: Byron Carr
DIRECTOR, COMMERCIAL DEVELOPMENT: Simon Hughes
COMPANY FACTS
* Privately held travel management company specializing in entertainment, corporate, investment management travel and events.
* ECI Partners is the largest shareholder.
* Works with 14 independent contractors.
* Sales: 62% music touring/production/sports and events, 33% business, 5% leisure.
* A member of IATA, Iatan, Virtuoso, the Association of British Travel Agents, Air Travel Organisers' Licensing, Business Travel Association, Advantage Travel Partnership and the Australian Federation of Travel Agents.
DEVELOPMENTS
* Continued training and development of employees to maintain high service levels.
* Continued investment in technology for best service and value for clients.
* Expanded global footprint with new offices.
* Invested across various streams as the ECI partnership grew, including technology and data, allowing the company to better understand its markets and customers.
LOOKING AHEAD
* Investing in client partnerships, including more face-to-face time through advisory boards and expanding account management team.
* Growing its technology-development team, focusing on client-facing offerings (TAGgo+, TAG Document Portal) and agent tools, including multi-GDS capability.
* Investing in its events and private travel offering.
* Growing its independent contractor community and investing in its platform.
* Recognizing the markets remain dynamic and that it's essential for the company to be ahead of changes and what will impact clients in the future.
* Continuing to invest in its always-on offering, taking advantage of its global presence and ensuring its clients have consistently high service.