2025 sales: $753 million
Previous ranking: 33
Employees: 400 full-time, 105 part-time
The Octagon, Colchester, Essex
CO1 1TG, U.K.
(800) 544-1222
Website Executives
CEO: Suzanne Horner
COO: David Bishop
CHIEF COMMERCIAL OFFICER: Warren Dix
CFO: Richard Allardice
CHIEF TECHNOLOGY OFFICER: Sophie Taylor
CHIEF CUSTOMER OFFICER, U.S.: Carolann Martini
SVP (FLORIDA AND LATIN AMERICA): Olga Ramudo
COMPANY FACTS
* Subsidiary of Inchcape Family Estates, the holding company for all business interests of the Inchcape family.
* Specializes in corporate, marine, government and sports sectors with wholly owned offices in the U.S., Canada, U.K., Australia, New Zealand and the Netherlands.
* Owns General Wholesale Travel & Tour, with annual sales of $20.3 million that is not included in Gray Dawes' total.
* Works with 13 independent contractors.
* 2% of sales completed by hosted advisors.
* Sales: 90% business, 5% leisure, 5% other.
* A member of Signature, ASTA and ABC-CCRA.
DEVELOPMENTS
* Expanded its "Always On" 24/7 global service model across Europe, the Americas and Asia-Pacific.
* Strengthened European hub, improving delivery of multinational and cross-border travel programs.
* Continued Portal platform's evolution as a hub for booking, profiles, itineraries, duty of care and reporting.
* Advanced NDC and retail-style content strategy, combining GDS, NDC and supplier APIs for wider choice and better savings.
* Enhanced sustainability and duty of care with TripSure real-time tracking and alerts; expanded rail content and sustainable aviation fuel options; and focus on data-driven programs.
LOOKING AHEAD
* Expanding globally, particularly in the U.S., supported by partnerships to strengthen service delivery.
* Investing in technology, including enhancements to Portal and YourTrip online booking tool and improved user experience for analytics and program insights.
* Expanding sustainability support, with advanced carbon reporting, policies designed to drive behavioral change and greater integration of rail and alternative travel options.
* Deepening client collaboration and thought leadership with innovation hubs, client forums and content platforms (Travel Talks, Navigate, Moving Forward).
* Seeing demand for business travel continuing to grow, with strong emphasis on face-to-face engagement.
* Seeing trend away from cost control to ROI-focused travel programs.
* Acknowledging increasing expectation for a blend of seamless digital experience, personalized human service and comprehensive content access.
* NDC and airline distribution changes will continue reshaping travel sourcing and transparency.
* Sustainability, well-being and duty of care are becoming core, rather than optional, program elements.
* Expecting continued growth in international travel in the second half of 2026, particularly across European and transatlantic markets. Organizations are shifting their focus from simply controlling travel costs to maximizing the ROI of every trip.