2025 sales: $1 billion
Previous ranking: 31
Employees: 103 full-time, 6 part-time
304 W. Kirkwood Ave., Suite 101
Bloomington, IN 47404
(877) 924-0303
Website Executives
CEO: Patrick Linnihan
COO: Vic Pynn
SVP, STRATEGIC PARTNERSHIPS: Chad Seybold
VP, CLIENT SERVICES: Penny Spangler
VP, SALES: Phil Hoskins
VP, FINANCE: Jason Drake
COMPANY FACTS
* Privately held.
* DG Elmore is majority shareholder.
* A mix of B2B travel management, meeting/event travel and a host agency.
* Owns Huddle Labs AI.
* 99% business, 1% other (groups and events).
* An affiliate of Frosch International Travel, a Chase Travel company, and a member of Lufthansa City Center.
DEVELOPMENTS
* Advanced NDC capabilities and AI solutions to improve customer experience, launching Evolution of Travel on Concur in Q2 and enabling NDC bookings on TripCircuit with 12 airlines.
* Implemented chat service channel for all clients.
* Extended market support to include ticketing services for Canada, Mexico, Europe, U.K., Australia, Singapore, Israel, Denmark, Argentina, Colombia and Chile. Global support operates under a nonaffiliate model, using Gant agents, services, account management, reporting and technology across 21 countries.
* Implemented an agent-desktop tool that reduced key software costs by 66%.
* Implemented Email Buddy, an AI-powered program.
* Updated platforms, including TripCircuit and Gant Together, by testing automation features and improving user functionality.
* Boosted its on-demand, enterprise-level business-intelligence analytics for clients of all sizes.
* Strengthened its international service model through a follow-the-sun approach: With one phone system and one ticketing process on one GDS, company staffers in contact centers around the world serve clients and hand off the responsibility the next standard business day.
LOOKING AHEAD
* Collaborating more tightly with Concur Travel, continuing to roll out Concur Travel 3.0.
* Adding GBT Network as supplier of content.
* Developing an agentic chat product and service offering.
* Continuing to expand its global ticketing capabilities.
* Q3 and Q4 are highly dependent on events in the Middle East right now, so predictions are extremely difficult. Very low fuel costs or very high fuel costs would drive a unique path in the last half of the year.