2025 sales: $1.5 billion
Previous ranking: 19
Employees: 1,971 full-time, 5 part-time
15147 N. Scottsdale Road, Suite 210
Scottsdale, AZ 85254
(866) 871-9336
Website Executives
CEO: Mike Nelson
CFO: Jonathan Donath
CHIEF PRODUCT & TECHNOLOGY OFFICER: Ganesh Baskaran
CHIEF MARKETING OFFICER: Jeff Zotara
CHIEF CLIENT OFFICER: Ashley Wilson
CHIEF LEGAL & ADMINISTRATIVE OFFICER: Trevor Steege
CHIEF CUSTOMER OPERATIONS OFFICER: Nick Kuhl
COMPANY FACTS
* Privately held company.
* Arrivia Holdings is the parent company.
*
B2B2C travel platform powers white-label booking, loyalty, servicing
and marketing solutions, helping brands turn travel supply and rewards
currency into revenue.
* Sales: 100% leisure.
* A member of Signature Travel Network, CLIA, IATA and ASTA.
DEVELOPMENTS
* Acquired Bon Voyage Travel, adding 50 years of luxury cruise expertise and strengthening premium segments.
*
Enhanced global supplier connectivity by expanding and deepening
connections to key partners while launching solutions to broaden
inventory across hotel, air, car and cruise.
* Introduced a beta AI concierge, enabling hyperpersonalized shopping and real-time booking.
*
Welcomed marquee brands such as Synchrony Bank while deepening existing
relationships through program launches with T-Mobile, Hilton Grand
Vacations, United Services Automobile Association and the National
Education Association.
LOOKING AHEAD
* Building on the Bon
Voyage Travel acquisition, expanding premium and luxury cruise service
with advisor-led experiences that drive higher-value bookings.
* Expanding hotel, air, car and cruise inventory worldwide to deliver competitive pricing.
*
Scaling its AI concierge beyond beta to deliver more personalized
cruise shopping, real-time booking and flexible integration across
partner platforms.
* Using AI to continuously monitor inventory and benchmarking rates to surface optimal pricing in real time.
*
Expanding AI-powered omnichannel support and deploying real-time agent
coaching to improve resolution rates and member satisfaction.
*
Outlook for 2026 is strong, "underpinned by durable tailwinds" across
travel loyalty, cruise and premium travel, three of the fastest-growing
segments in the industry.
* Travelers are increasingly prioritizing high-touch, experiential journeys over transactional trips.
* Major players are investing heavily in rewards ecosystems to deepen customer relationships and drive lifetime value.
*
Momentum from new client wins and strategic partnerships further
reinforce its confidence heading into the second half of 2026. Company
sees Q3 and Q4 as opportunities to build on that foundation, converting
those in pipeline into partnerships and continuing to demonstrate the
measurable impact its platform delivers for clients and their members.