2025 sales: $1.4 billion
Previous ranking: 20
Employees: 460 full-time, 11 part-time
505 Eagleview Blvd., 2nd Floor, Suite 212
Exton, PA 19341
(610) 458-5554
Website Executives
CEO: Barbara Barnard
PRESIDENT/COO: Pam Zager
CHIEF CUSTOMER OFFICER: Brett Elzinga
CFO: Chris Clarke
VP/LEGAL COUNSEL: Monica Lawrence
CHIEF INFORMATION OFFICER: Ivan Imana
COMPANY FACTS
* Employee-owned company providing B2B services and solutions for global travel and meetings management as well as consulting services and leisure travel.
* Sales: 90% business, 5% leisure, 5% meetings.
* A member of ASTA, CLIA, the Pacific Asia Travel Association, IATA and Virtuoso.
DEVELOPMENTS
* Introduced AI-powered chat and automation that streamline support and elevate self-service capabilities, reducing friction and accelerating response times.
* Launched predictive, AI-enabled price-assurance technology that proactively identifies and secures post-booking savings, delivering immediate cost reductions.
* Launched AI-powered process flows for complex trip requests to enable faster, more accurate execution by counselors.
* Introduced a solution for managing guest and nonprofiled travel, delivering policy-compliant bookings, rapid reimbursements and 24/7 AI and live-human support.
* Liz Mandarino transitioned to board chair, and Barbara Barnard was named CEO.
LOOKING AHEAD
* Advancing intelligent automation and personalization through AI models, natural language understanding and proprietary agentic capabilities to unlock deeper insights and operational efficiency.
* Powering the company's ecosystem with an autonomous intelligence layer that executes tasks across platforms, maintains semantic consistency, proactively monitors workflows and scales to support high-volume global operations.
* Empowering better decision-making with enhanced data infrastructure, unified reporting and intuitive analytics built around user needs and real-time business intelligence.
* Strengthening virtual payment capabilities to streamline reconciliation, expand functionality and support flexible programwide payment automation.
* Delivering a global user-centric mobile experience powered by personalized offers and a fast, scalable architecture that enhances convenience, reliability and engagement.
* Expanding advanced AI across the traveler journey to streamline booking, on-trip support and post-trip insights, reducing friction while elevating speed, accuracy and personalization.
* Enhancing disruption-management intelligence for faster, more proactive solutions during flight delays and cancellations, promoting earlier resolutions and raising traveler confidence.
* Investing in AI-assisted counselor tools that accelerate response times, improve service quality and preserve trusted human support.