2025 sales: $600 million
Previous ranking: 37
Employees: 131 full-time, 3 part-time
100 E. San Marcos Blvd., Suite 200
San Marcos, CA 92069
(760) 305-5060
Website Executives
CEO: Phil Cappelli
CFO: Mark Francone
CHIEF TECHNICAL OFFICER: Karl Treier
CHIEF PEOPLE OFFICER: Melody Goldman
COMPANY FACTS
* Privately held host agency.
* Wholly owned by Certares.
* A vacation platform company that provides resources, services, technology and solutions to companies that include cruise lines, tour companies, resorts and independent agencies in its network.
* Works with more than 2,200 independent contractors.
* 100% of sales completed by hosted advisors.
* Sales: 100% leisure.
* A member of Travel Leaders Network, ASTA, CLIA and IATA.
DEVELOPMENTS
* Underwent a significant transformation, including ownership changes and a new CEO.
* Leadership changes included the appointment of a new chief technology officer.
* Aligned around three priorities: culture, technology and growth, with increased emphasis on employee engagement and organizational alignment to support long-term success.
* Evolved its business model to better align the interests of advisors, guests and the platform around long-term customer relationships. These initiatives focused on service, trust, repeat engagement and sustainable growth.
* Grew and strengthened its advisor network through expanded education, performance recognition and incentives and deeper supplier collaboration.
* Advanced its agent platform with enhancements, such as group price advantages in search, payment links and expanded booking capabilities. New integrations included its partnership with Tern to support broader product access, particularly in land-based travel.
LOOKING AHEAD
* Continuing to invest in its Agent Power platform, including modernizing the hosting infrastructure and rolling out features to bring advisors closer to their guests.
* Introducing the first wave of AI-powered tools, enabling advisors to efficiently identify products for their guests, streamline workflows and enhance the overall experience.
* Continuing to expand its technology through strategic integrations and partnerships that broaden product access, specifically in land-based travel.
* Increasing employee engagement through enhanced learning and development programs.
* Seeing sustained demand for travel, with consumers prioritizing meaningful experiences while also seeking greater value and personalization.
* Expecting steady demand across core categories, with continued momentum in both cruise and land-based travel.
* Believes that deeper platform connectivity will enhance its ability to support land-based travel, especially in areas where advisors benefit from expanded quoting and booking capabilities.