2025 sales: $522 million
Previous ranking: 43
Employees: 170 full-time, 4 part-time
8150 N. Central Expressway, Suite 2000
Dallas, TX 75206
(214) 915-9000
Website Executives
CEO: Rick Kumpf
CFO: Jennifer Lichner
SVP, CUSTOMER SUCCESS: Adam Malcolm
CHIEF AI OFFICER: Steve Edgerton
SVP, MARKETING & PRODUCT: Brian Tanis
SVP, ACCOUNT MANAGEMENT & SALES: Mona Miranda
SVP, OPERATIONS: Janet Rickman
COMPANY FACTS
* Privately held.
* Majority shareholders include WestFork Ventures and the executive management team.
* Offers proprietary technology sold on a subscription and transaction basis and provides managed travel services to a subset of corporate clients.
* Works with five independent contractors.
* 1% of sales completed by hosted advisors.
* Sales: 84% business, 14% meetings and events, 2% leisure.
* A member of Ensemble, ABC Global Services, Hickory Global Partners and THOR Travel Group.
DEVELOPMENTS
* Automated NDC exchanges and introduced unused ticket exchanges into its technology stack.
* Leveraged AI models to improve its internal agent experiences initially and then exposed its capabilities to external visitors.
* Continued its introduction of EasyExpense and additional expense program integrations, with administration system launch timeline accelerated to 2026.
* Improved its TripEvents services.
* Enhanced itinerary and invoice management to streamline communications and boost accuracy for all products.
LOOKING AHEAD
* Integrating AI experiences for travelers, expense users, arrangers and administrators.
* Adding agentic AI capabilities to advance research, options and service to customers beyond basic chat-style requests and responses.
* Adding payment options for virtual payment solutions, including reconciliation services and capabilities for its clients.
* Creating a TripHub organizational aid for trip- and expense-management capabilities, including innovative options for co-worker and peer travel.
* Existing clients expecting to spend more on travel this year; new clients coming online in corporate, cargo and crew business verticals will continue to fuel growth.