2025 sales: TBD (see note)
Previous ranking: 11
Employees: Did not disclose
Level 9, 180 Ann St., Brisbane, QLD 4000, Australia
U.S. headquarters
2120 S. 72nd St., Omaha, NE 06124
(866) 363-2903
Website Executives
ACTING GROUP CEO: Ana Pedersen
GLOBAL CHIEF TECHNOLOLGY OFFICER: Joel Bailey
CEO, NORTH AMERICA: Anita Salvatore
CHIEF LEGAL OFFICER, NORTH AMERICA: Lisa Nasser
CFO, NORTH AMERICA: Renee Bubke
EVP, BUSINESS DEVELOPMENT, NORTH AMERICA: Mary Ellen Hess
Note: Because of financial reforecasting taking place in early 2026, CTM
was unable to provide a 2025 sales number before the print deadline.
Travel Weekly has estimated its position on the Power List and will
update its sales figure online when it becomes available.
COMPANY FACTS
* Publicly held company that spans business, events, leisure, loyalty and wholesale travel.
*
Operates the CTM Partner Program (formerly Radius Travel Network) with
more than 100 affiliate agencies in about 100 countries.
2025 DEVELOPMENTS
* Enhanced its Lightning online booking platform with new capabilities, including sustainable aviation fuel scoring at the point of booking and expanded functionality to improve transparency and decision-making for travelers and travel managers.
* Expanded NDC integrations, including support for airline distribution changes such as the Qantas New Distribution Model, improving access to airline content and fare options for corporate travel programs.
* Expanded its partner program with new agencies in markets including Sweden and Colombia.
* Released global research on millennial and Gen Z business travelers, providing insight into workforce demographics, technology expectations and sustainability priorities.
LOOKING AHEAD
* Advancing its AI-enabled capabilities through CTM Intelligence, embedding personalization, contextual guidance and proactive support throughout the travel experience. This includes continued development of Scout, the company's virtual assistant, to help travelers and bookers make faster, more informed decisions while enabling service teams to focus on higher-value and more complex moments.
* Enhancing the Lightning platform to simplify decision-making, personalize recommendations, expand content access and improve visibility of traveler choices, policy alignment and program performance.
* Continuing the rollout of Sleep Space, its hotel content platform, to provide corporate travel programs with greater flexibility and control.
* Expecting the continued expansion of partner program, including deeper integration of its technology.
* Investing in analytics, self-service reporting and program intelligence capabilities to help organizations access faster insights, improve visibility into travel activity and optimize travel spend, policy effectiveness and traveler experience outcomes.
* Business travel demand will remain resilient as organizations prioritize travel that supports revenue growth, client relationships, project delivery and internal collaboration. While companies remain mindful of cost pressures and market volatility, they view travel as a strategic investment rather than a discretionary expense.
* Several trends are accelerating the demand for more connected technology, better data access and service models that combine automation with human expertise. They include airline distribution changes, evolving traveler expectations, fragmented content and increased pressure for visibility and control.
* Expecting organizations to place greater focus on program performance and operational flexibility. Companies are increasingly looking for travel partners that can help them adapt to changing business conditions while maintaining traveler confidence and policy alignment.
* Industry investment will continue to emphasize AI-enabled servicing, modern booking experiences, integrated data and technologies that support more personalized and informed decision-making. Demand tied to sales activity, client engagement and meetings is expected to remain steady through the year's second half, although organizations will continue evaluating travel policies and supplier strategies in response to economic and geopolitical uncertainty.