45 | First In Service Travel

T0626FIRSTINSERVICE_C_350 [Credit: First in Service]
2025 sales: $413 million
Previous ranking: 44
Employees: 80 full-time, two part-time

444 Madison Ave., 30th Floor
New York, NY 10022
(212) 398-6555
Website

Executives

CEO/CO-FOUNDER: Fernando Gonzalez
CHAIRWOMAN/CO-FOUNDER: Erika Reategui
CHIEF OF STAFF: Awilda Sanchez Gonzalez
CHIEF STRATEGY OFFICER: Gina Gabbard
PRESIDENT, NORTH AMERICA: Cindy Schlansky
MANAGING DIRECTOR, EU/U.K.: Barry Whittaker
MANAGING DIRECTOR, CANADA: Willa Griffin
GENERAL MANAGER, MEXICO & LATAM: Nancy Mendoza

COMPANY FACTS

* Privately held.
* Owned by Erika Reategui (51%) and Fernando Gonzalez (49%) since 1991.
* Global network of advisors and affiliates with in Canada, Colombia, Mexico, Spain, the U.K. and the U.S., all supported by a centralized shared services global team: One Global Network (1GN).
* Works with 243 independent contractors.
* Sales: 40% leisure, 25% business, 25% entertainment, 10% group.
* Virtuoso member since 2015 and a Forbes Travel Guide-endorsed agency.

LOOKING AHEAD

* Expanding in international markets, targeting growth in the EU, U.K. and Latin America, supporting its corporate and groups verticals.
* Implementing AI solutions to optimize operations and boost productivity.
* Launching boutique hotel and preferred DMC programs to support its luxury leisure vertical.
* Investing in the growth of independent contractors in the luxury leisure and entertainment sectors.
* Focusing on maintaining exceptional service standards and improved margins by prioritizing quality over quantity.


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